Legal
Refund policy
This Refund Policy applies to paid Artelectio subscriptions and packs. It is written to meet common Paddle and PayPal merchant expectations. Mandatory consumer rights in your country still apply.
1. Summary
- Free decision cycles and free trials are not paid purchases — there is nothing to refund.
- For Paddle checkouts, Paddle is the Merchant of Record; refunds for those transactions are processed by Paddle according to Paddle’s Buyer Terms and this policy.
- For PayPal checkouts, Individual Entrepreneur Oleg Beshentsev is the seller; we process eligible refunds through PayPal.
- On an approved pack refund, remaining unused decision credits from that pack are voided.
2. Cooling-off / change of mind
If you purchased a subscription or pack by mistake and have not substantially used it (for example: no paid decision cycle started after that purchase), contact us within 14 days of purchase. We will review and, where appropriate, refund or ask Paddle to refund.
If you have already consumed a decision credit or used paid features from that purchase in a material way, a full refund may be declined except where required by law.
3. Subscriptions
You may cancel renewal at any time in your billing provider’s customer portal or by contacting us. Cancellation stops future renewals; it does not automatically refund the current paid period unless required by law or approved under section 2.
We may offer a partial goodwill refund for unused time on a case-by-case basis.
4. Decision packs
Packs grant a fixed number of decision credits with an expiry date shown at purchase. Credits are digital goods that begin to be available immediately after successful payment.
If a pack purchase is refunded, any remaining unused credits from that pack are cancelled. Credits already used for a started decision cycle (client link published or final confirmed without a link) are not restored.
5. Service failures
If a verified outage or defect prevents you from using a paid feature you purchased, contact us. We may restore credits, extend access, or refund, depending on the issue.
6. How to request a refund
Email hello@artelectio.com with:
- the account email;
- approximate purchase date and amount;
- Paddle or PayPal receipt / transaction id if you have it;
- a short reason.
We aim to respond within a few business days. Approved refunds appear according to your bank or PayPal/Paddle timelines.
7. Chargebacks
Please contact us before opening a chargeback so we can help. Unresolved chargebacks may lead to suspension of the studio until the dispute is resolved.
8. Consumer law
Nothing in this Policy limits non-waivable rights under applicable consumer law (including EU/UK cooling-off or digital content rules where they apply).
9. Contact
Related: Terms of service · Privacy policy · Pricing · Paddle Buyer Terms.